Handbooks and Policies

Information and advice to help you in your role:

Volunteer Handbooks

The Cotswold Friends Volunteer Steering Group advised that it would be helpful if the Volunteer Handbook was split into two distinct documents, one for the Community Transport Service and one for the other services; largely because a lot of the information in the handbook is only relevant to drivers.

Following this feedback, we have now updated and separated the Volunteer Handbook into two separate documents.

If you volunteer as a driver, passenger assistant or in the Booking Office, the Community Transport handbook is for you.

All other volunteering roles are covered in the standard Volunteer Handbook.

Our new handbooks contain all the information and advice you will need to help you in your volunteering role, including a summary of all of our policies.

Handbooks and Policies

Volunteer Handbooks

Volunteer Handbook - Your Guide to Volunteering.

Community Transport Volunteer Handbook - Your Guide to Volunteering.

Policies

Volunteer Policy Booklet - Your Guide to our Policies. We would ask all our volunteers to read through this booklet as it sets out the policies and procedures you need to know when volunteering for Cotswold Friends.

Volunteer Complaints Policy - Cotswold Friends tries to get things right but occasionally we fall short of volunteers’ expectations. All our volunteers have the right to make a complaint and the procedure to follow is set out within this policy document.